Help center
If York Vault does not open, your items are still on your phone. Do not delete the app. Find your answer here, or contact a person.
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- What is York Vault?York Vault keeps photos, videos and files behind a code you choose, on iPhone, iPad, Android and Mac. The backup is free and encrypted.
- Which code should I choose?York Vault lets you pick a pattern, a PIN or a passcode at setup, with Face ID or fingerprint on top. Here is how each lock type works and how to change it.
Codes and recovery
- What is the recovery key, and where do I keep it?The recovery key is 12 words that York Vault shows once at setup. It opens your library if you forget your code and restores your backup on a new phone.
- I forgot my code. How do I get back in?If you forget your York Vault code, your 12-word recovery key opens your library and lets you set a new code. Here are the steps and the limits.
- How do the cover code and the erase code work?A cover code opens a separate cover library. An erase code opens it and erases this phone's keys to your other libraries. Both are free on every plan.
Backup and devices
- How does the York Vault backup work?York Vault backs up every item for free to your own iCloud, or Google Drive on Android, as encrypted pieces. What the cloud sees and how to read the status.
- How do I move York Vault to a new iPhone?How to move your York Vault library to a new iPhone, from the encrypted iCloud backup or phone to phone, and how to check every item arrived.
- How do I remove the originals from Photos safely?York Vault removes originals from Apple Photos only after it checks its copy. Then empty Recently Deleted, because Apple keeps removed items for 30 days.
- How do I move York Vault between iPhone and Android?How to move your York Vault library from iPhone to Android or from Android to iPhone, phone to phone or with an encrypted backup file.
- How does York Vault back up on Android?York Vault backs up every item on Android, free and encrypted, to your own Google Drive. How to check it and how to restore on a new Android phone.
- How do I use the York Vault web app?How to open your York Vault library in a browser at app.yorkvault.com with a QR code from your phone, and what the Pro web app can and cannot do.
Plans and billing
- What stays free if I do not pay?In York Vault, viewing, export, Trash recovery, backup and restore of your own items stay free on every plan, also after a plan ends.
- How do I cancel my York Vault subscription?Cancel York Vault Plus or Pro in the App Store or in Google Play, where you bought it. Your items stay open after you cancel.
Privacy and safety
- What can York Vault see about me?We cannot see your items, file names, codes or recovery key. York Vault does use an attribution tool for ad measurement. Here is exactly what it gets.
- How do I contact York Vault support?Write to York Vault support through the web form at yorkvault.com/support or at support@yorkvault.com. A person replies within 1 business day.
Keep what is yours, yours.
Free to download. Your own items stay open on every plan.
No ads. Your photos are encrypted on your phone. How.