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S-5031 · Storage and sharing · Web app

Web app cannot reach York Cloud

Your items are not affected. The web app only reads them.

In the app Unable to reach York Cloud. Your items are not affected.

What it means

The browser lost its connection to York Cloud while it loaded your library. Items that did not load show as empty tiles.

What to do

  1. Check the computer's internet connection.
  2. Click Try again.
  3. Check the status page for York Cloud and the web app.
  4. If you close or reload the tab, the session ends. Scan a new QR code with your phone to open the library again.
  5. If it keeps failing, contact support with code S-5031.

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