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L-5001 · Lock and web sessions · iPhone and iPad

Web code was not used

Nothing was sent to the browser.

In the app This code cannot be used: this code is too old. L-5001

What it means

York Vault on your phone refused the QR code from the web app. The message names the reason: the code is older than 2 minutes, it was used once already, the page was not opened on app.yorkvault.com, or your library locked before you confirmed.

What to do

  1. On the computer, reload app.yorkvault.com to get a new QR code.
  2. Check that the address bar shows app.yorkvault.com.
  3. Scan the code within 2 minutes, and check that the 6-digit match code is the same on the phone and in the browser before you tap Allow.
  4. Only scan a code on a screen you opened yourself. If someone else shows you a code to scan, do not scan it.
  5. If a new code also fails, contact support with code L-5001.

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