I-3107 · Adding items · iPhone and iPad, Android
Item was not saved
The original is where it was, for example in Photos. Your other items are not affected.
In the app Unable to save this video. Your other items are not affected.
What it means
York Vault could not save a copy of this item and check it. It did not remove the original.
What to do
- Tap Try again.
- If it fails again, check the free space on the device. A large video needs room for the copy.
- If it still fails, contact support with code I-3107 and the type of item, for example a 4K video. Do not send the item itself.