B-2302 · Backup · iPhone and iPad, Android
Backup account is off
Your items are on this device. The backup that is already in your iCloud or Google Drive is not affected.
In the app iCloud backup is off. New items are only on this iPhone.
What it means
On iPhone and iPad, this device is signed out of iCloud, or iCloud is off for York Vault. On Android, the Google account was removed from the phone, or York Vault lost access to its Google Drive folder. New items cannot back up until the account is back.
What to do
- On iPhone or iPad, tap Open iCloud settings in the message and sign in with the Apple Account that holds your backup.
- On Android, tap Choose Google account in the message and pick the account that holds your backup. Allow York Vault to use its Google Drive folder.
- Open York Vault again. The backup continues with the items that are only on this device.
- If the message comes back, contact support with code B-2302.