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B-2210 · Backup · Android

Backup paused

Your items are on this phone and are not affected.

In the app Backup paused. There is no internet connection.

What it means

York Vault could not reach Google Drive or York Cloud, so new items are only on this phone for now. Items that were backed up before stay in the backup.

What to do

  1. Connect the phone to Wi-Fi or mobile data.
  2. Open York Vault. The backup tries again on its own.
  3. Check the backup row in Settings. When it shows the same count on both sides, for example 1,204 of 1,204 items, the backup is complete.
  4. If the message says York Cloud did not answer, check the status page.
  5. If the backup stays paused for a day on Wi-Fi, contact support with code B-2210.

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